Define responsibilities
Clarify who provides requirements, makes decisions, reviews work, and owns each part of delivery.
How we work togetherClear roles and
Clear roles and
connected project work.
Every engagement has different requirements. We use the first project discussions to clarify the work, the people involved, and how decisions and communication should happen.
Talk through your projectProject collaboration
Set the working model around the scope.
Before work begins, the project should make responsibilities, review points, access, and communication expectations clear.
Agree on communication
Choose practical channels and review rhythms that suit the project and the people involved.
Keep decisions visible
Record important trade-offs and next steps so project context is easier to follow.
Delivery practices
Make progress easier to review.
A useful delivery process connects technical work to user needs and makes the state of the work clear at each agreed review point.
Start with the users
Describe who the product serves and what they need to accomplish.
Plan quality into the work
Agree on suitable review, testing, accessibility, and handover expectations for the scope.
Confirm the next phase
Use reviews to decide what is ready, what needs attention, and what should happen next.
Start with a conversation
Have a question about how we work?
Share your goals and we’ll help identify a practical next step.
Tell us about your project
Consultation
Planning
Delivery